The availability of employees in a company plays an
essential role in business communication. Every missed
call, may result in the loss of a customer. Calls that
are directed to the wrong person can result in frustration
and a perceived poor level of customer management. TeamLink
and SWYX make it easier to manage all calls and therefore
maximise every telephone opportunity.
A wide range of call functions are available: Call
redirection (including to mobile phones), the recording
of messages, call on hold, call notification via e-mail,
call number identification, call history and much more….
Incoming calls are routed to the designated user and
Contact screens are automatically displayed. TeamLink
gives you the ability to direct dial from your computer
screen. All calls are recorded in the knowledgebase,
linked to the relevant contact record, follow up actions
can be automatically assigned. When a call is received
a complete list of all matched Contacts is displayed.
Once the call has been answered the TeamLink history
action is created with one click.
Only accept calls from TeamLink Contacts that you personally
manage, no more answering calls were you are not the
designated account manager.
 Take
an overview tour of the ViewPoint CTI - Call Manager
and Call Queing
Take
an overview tour of the ViewPoint CTI - Inbound calls
Take
an overview tour of the ViewPoint CTI - Outbound calls
Within the TeamLink Call Centre all incoming and outgoing
calls are logged for an easy analysis of telephone activity.
When displaying the TeamLink Call Log you can see which
Contacts matched the originating call and go directly
to their TeamLink Contact record.
Easily define rules, based upon your calendar, to redirect
calls to different destinations (voice mail, reception,
mobile, home).
Because SWYX uses your existing Local Area Network
for communication, all costs associated with the set
up and operation of separate telephone cabling are eliminated,
making TeamLink and SWYX portable and cost effective.
SWYX can automatically select the least expensive telephone
network provider helping you to reduce telephone costs.
What do you want to do?
I would
like you to contact me
Select this link to be directed to the contact us
page so that we can discuss how we can help
I would like a demonstration
of TeamLink Evolution
Select this link to request a demonstration of TeamLink
Evolution or a Trial 30 day account
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about TeamLink Evolution
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information about the TeamLink Evolution
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